QM principle no. 6: Evidence-based decision making
In any organization on any day a multitude of decisions must be made. As a rule, decisions based on data will be more likely to produce desired results than snap decisions. Cause-and-effect relationships and also potential unintended consequences should be considered in decision making. Facts as a basis for informed decisions can be gathered by collecting and evaluating quality-related data with state-of-the-art measuring technology, for example. It is important that all data are current, accurate and reliable.