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Quality Management Glossary
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Quality Management Principles
Quality management principle No. 1:
Customer focus
Quality management principle No. 2:
Leadership
Quality management principle No. 3:
Engagement of people
Quality management principle No. 4:
Process approach
Quality management principle No. 5:
Improvement
Quality management principle No. 6:
Evidence-based decision making
Quality management principle No. 7:
Relationship management
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